Moisés Jurado

++ Client: Telefónica del Perú // Sector: Telco

++ About:

• I worked for the “Claims Team” where I designed and developed robots and automations for various claim processes, including “claim registration”, “previous consultation”, and “claim resolution”. These processes covered claims/complaints originating from Osiptel (landline and mobile, 1st and 2nd instance) as well as the “Book of Claims” from Indecopi.
• In my role, I led the technical aspects of the team, overseeing passes to production, monitoring, and troubleshooting issues. I also managed repositories, mentored the team, conducted devOps training, handled stakeholder management, and made improvement proposals.

++ Technologies:

• Python
• Python - Requests
• Python - Selenium + Chrome Driver
• Python - Pandas
• Python - Beautiful Soup
• Python - pysftp
• Python - SQLAlchemy
• Microsoft SQL Server
• SQL, T-SQL
• CI/CD, DevOps
• Docker, Kubernetes
• Blue Prism + .NET modules (C# & Visual Basic)
• AWK (Linux)

++ Process: Scrum, RPA

++ Tools:

• Git / BitBucket / BitBucket Pipelines
• SonarCloud
• Postman
• Jira / Trello
• Splunk

++ Client: Claro (América Móvil) // Sector: Telco

++ About: After my previous experience working for the same client I became technical leader and successfully guided the same team in achieving additional goals, e.g.

• “Navigation Attempt for Prepaid Clients - Notification” feature.
• “Turning Phone On for Prepaid Clients - Notification” feature.
• “Degradation of Wireless Internet IFI and LTE - Notification” feature.
• Notificactions Proceses E2E - Maintenance and documentation aligned to Claro Development Standards.
• Management and monitoring of Production Passes.
• Risk Management of initiatives.
• Issues troubleshooting for Prepaid Platform & Apps.
• Participation in the committees of production passes. Transfer to support and monitoring teams.
• Linux Scripts migration from using IN (Optiva) to use CBIO (Ericson).
• Programming of the EAI integration to reduce the load of transactions reaching the IN, using Huawei PCRF as an intermediary.

++ Technologies:

• Java
• Spring
• Maven
• SOAP
• REST
• Java Message Service (JMS)
• Message-Driven Bean (MDB)
• Event-Driven Architecture (EDA)
• Oracle WebLogic Server SOA
• Oracle WebLogic Server Middleware
• Oracle WebLogic EAI
• Oracle Service Bus (OSB)
• Oracle Database
• SQL, PL/SQL
• Linux scripting
• Apache James Server
• Huawei - USSD Push Gateway (Unstructured Supplementary Service Data)
• Huawei - IPCC IVR (Internet Protocol Contact Center, Interactive Voice Response)
• Mobiera - SAT Push Gateway (Service Access Terminal)
• Mahindra - NGAGE Notifications Manager
• Nokia - IN Unified OCS (Intelligent Network, Online Charging System)
• Optiva - IN (Intelligent Network)
• Huawei - PCRF (Policy and Charging Rules Function)
• AWK

++ Process: Scrum & Waterfall

++ Tools:

• IBM Rational Team Concert
• ELK - Elasticsearch, Logstash, Kibana
• Git, BitBucket
• Apache Subversion (SVN)
• SonarQube
• Trello
• SoapUI
• Postman
• Spring Tool Suite
• Putty, Kitty
• KornShell
• Vim
• WinSCP

++ Client: Claro (América Móvil) // Sector: Telco

++ About: I developed, tested, and delivered documented features and fixes for “Automatic Mobile Notifications”. These notifications are aimed at promoting the sale of mobile data packages triggered by mobile events through interactive notifications on mobile phones, resulting in a monthly revenue of approx. $15 million, e.g.

• “Recharge - Notification” feature.
• “Triple your Phone Credit - Notification” feature.
• “Upgrade at Data Depletion - Notification” feature.
• “Call without Phone Credit - Notification” feature.
• “Functional Notifications Engine” feature.

++ Technologies:

• Java
• Spring
• Maven
• SOAP
• REST
• Java Message Service (JMS)
• Message-Driven Bean (MDB)
• Event-Driven Architecture (EDA)
• Oracle WebLogic Server SOA
• Oracle WebLogic Server Middleware
• Oracle WebLogic EAI
• Oracle Service Bus (OSB)
• Oracle Database
• SQL, PL/SQL
• Linux scripting
• Apache James Server
• Huawei - USSD Push Gateway (Unstructured Supplementary Service Data)
• Huawei - IPCC IVR (Internet Protocol Contact Center, Interactive Voice Response)
• Mobiera - SAT Push Gateway (Service Access Terminal)
• Mahindra - NGAGE Notifications Manager
• Nokia - IN Unified OCS (Intelligent Network, Online Charging System)
• Optiva - IN (Intelligent Network)

++ Process: Scrum & Waterfall

++ Tools:

• IBM Rational Team Concert
• Git, BitBucket
• Apache Subversion (SVN)
• SonarQube
• Trello
• SoapUI
• Postman
• Spring Tool Suite
• Putty, Kitty
• KornShell
• WinSCP

++ Client: Belmond // Sector: Luxury Hospitality and Travel

++ About: I had participation in the projects: “Schools Web” which involved modifying rules and fares for children’s field trips on Belmond’s Cusco local trains, and the “Information Screens” project, focused on developing informational displays for the trains.

++ Technologies:

• .NET
• C#
• ASP.NET MVC
• Razor
• WCF
• LINQ
• Entity Framework
• IIS
• JavaScript
• jQuery
• Bootstrap
• HTML5
• CSS3
• AJAX
• JSON
• XML
• Microsoft SQL Server
• SQL, T-SQL
• WPF
• Azure

++ Process: Scrum

++ Tools:

• Git, BitBucket
• SonarQube
• OWASP
• SoapUI
• Postman

++ Client: Internal IT staff member // Sector: Health Insurance Provider

++ About:

• Developed, tested, delivered, and documented various features and fixes for the primary affiliations and sales application.
• Created a Windows service to enable real-time reporting of affiliations, disaffiliation and interactions records to the National Superintendence of Health (SUSALUD) by efficiently placing messages in their designated queue.
• Conducted training sessions for the developer team, focusing on source control systems (git) and the installation and utilization of GitLab.

++ Technologies:

• .NET
• C#
• ASP.NET MVC
• Razor
• WCF
• LINQ
• NHibernate
• Fluent NHibernate
• IIS
• JavaScript
• jQuery
• Node.js, Grunt, grunt-sri
• Bootstrap
• HTML5
• CSS3
• AJAX
• JSON
• XML
• Oracle Database
• SQL, PL/SQL
• Windows Services
• WebSphere MQ

++ Process: Agile

++ Tools:

• Git, GitLab
• SoapUI
• Postman

++ Client: Claro (América Móvil) // Sector: Telco

++ About:

• I developed, documented, and successfully implemented multiple features for various apps (approx. 12 apps) within the company, with a particular focus on prepaid, postpaid and sells web apps (.NET).
• Additionally, I served as a level 3 escalation point for level 2 helpdesk tickets for nearly a year, addressing and resolving approximately 150 tickets across multiple applications (approx. 20 apps).

++ Technologies:

• .NET
• C#
• Visual Basic
• ASP.NET
• WCF
• IIS
• LINQ
• JavaScript
• jQuery
• Bootstrap
• HTML
• CSS
• AJAX
• JSON
• XML
• Oracle Database
• SQL, PL/SQL
• AutoIt

++ Process: Waterfall

++ Tools:

• SoapUI
• CA Harvest
• Microsoft Team Foundation Server

++ Client: Retirement Military Cooperative Aid (ACMR Perú) // Sector: Financial Services ++ About: Developed an application for managing collections, bonuses, and loans.

++ Client: Internal IT staff member ++ About: Developed an in-house “Warehouse Management app”.

• Implemented new modules to enhance the functionality of the app.
• Successfully migrated from SQL Server 2005 to SQL Server 2008.
• Upgraded DevExpress version from 3 to DevExpress 10.
• Integrated the app with Siscont, a third-party application.

++ Technologies:

• .NET
• C#
• Visual Basic
• Microsoft SQL Server
• SQL, T-SQL
• DevExpress

++ Tools:

• Siscont

++ Client: Internal IT staff member // Sector: Metrology Services

++ About:

• I worked as an internal IT staff member of the company wich was specialized in calibration and certification of measuring devices.
• My responsibilities included maintaining the “Calibrations app” and providing support to Debian users. I ensured that the Debian clients were able to connect to their remote desktops on Windows Server using rdesktop, and I provided technical assistance to resolve any connectivity issues.

++ Technologies:

• .NET
• Visual Basic 6.0
• Visual Basic
• Microsoft SQL Server
• SQL, T-SQL
• Microsoft Windows Server
• Debian GNU/Linux